FAQ

GIFT VOUCHERS AND PROMOTIONAL VOUCHERS
What is a MyRaymond E-Gift voucher?
E-Gift vouchers are pre-paid tokens that can be used unconditionally on your purchase. You can, however, use only one gift voucher at a time. A MyRaymond E-Gift voucher is only applicable on purchases online.
What is a promotional voucher?
Promotional vouchers are primarily discount codes that help in making your shopping experience more interesting. Occasionally, we will be sending some of the best deals your way. Promo vouchers are a simply way to enjoy those discounts and bargains with the help of a code. Promo vouchers usually have a minimum purchase value and are applicable only when all terms and conditions are met.
How do I use a promotional voucher?
Once you are finished adding items to your shopping cart, the promo voucher code is to be applied on the cart page during checkout.
Different promo vouchers are applicable on different minimum order values. In order to know the minimum order value please check the email or voucher card or read the T&Cs.
Can I use multiple vouchers in the same order?
You can only add one voucher at checkout.
Can I use a voucher more than once?
Usually, vouchers can be used only once. But provisions can be made during sale days, offers or contests, wherein special vouchers are issued that can be used more than once. Your voucher email will hold details on how to use a promo voucher.
PAYMENTS
How do I pay for a purchase on MyRaymond?
At MyRaymond we support multiple payment options: Credit Card, Debit Card, Net Banking, UPI and wallets. We process online payments through CCAvenue, a reputed payment gateway, which provides secure, encrypted connections for all credit card, debit card and Net Banking transactions.
What about hidden costs such as Sales Tax or OCTROI?
You do not need to pay anything extra for your order. The amount mentioned on the invoice is what is due to be paid. Please let us know if you’ve been bothered otherwise.
How much will the shipping cost me?
We offer free shipping within India if your purchase value exceeds INR 999/-. In case your order value is less than INR 999/- , a shipping charge of INR 99/- will be levied on your order.
What if the amount got debited from my account but I did not receive an Order ID?
We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might have been debited from your account but may not have been received by us yet. Usually, the amount is credited back to your account within 7 working days. In case it doesn’t, you can write to us with a snapshot of the payment receipt.
Is it safe to use my credit/debit card on MyRaymond?
All credit card and debit card payments on MyRaymond are processed through a secure and trusted payment gateway. MyRaymond does not store or capture any credit card or net banking related information. 3D secure password service is used by banks for online transactions, providing an additional layer of security through identity verification.
Can I make a credit/debit card or internet banking payment on MyRaymond through my mobile?
Yes. You can make payment through the mobile site of MyRaymond. The mobile site too uses the same trusted payment gateway, which keeps your card information secured and protected.
SHIPPING AND DELIVERY
How do I know my order has been confirmed?
Once your payment is authorized and your order is completed, you will receive an email from MyRaymond confirming the order placement. You will be provided with the order number, details of the order and the amount you have paid. You will also receive an SMS confirming the same.
No, we do not take orders over the phone. You will have to place an order via the website. However, in case of difficulties in ordering online, you may get in touch with us at support@myraymond.com
How long will the delivery take?
All our orders are dispatched within one working day of placing them. That said, depending on your address, the delivery time may vary between 5 to 7 working days. On each product's display page, you can enter your location's pin code to check when you can expect to receive the delivery.
While we may try to get you your purchases delivered as soon as possible, sometimes delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners, poor weather conditions, political disruptions, strikes and such. We advise you to check your emails and SMS for updates.
How can I track my order?
You can start tracking your order as soon as it has been shipped out. All you need to do is click on the link in the email sent to you after the order is placed and track the journey of your item in real time!
Will I have to be personally present to receive my order?
We recommend that you receive the order yourself to ensure complete satisfaction. In case you are not present, the parcel will be delivered to the person available and this may be confirmed on call with you by our delivery executive. For security and validation, the signature of the receiver will be taken at the time of delivery.
What should I do if I miss my delivery?
We understand that you might not be present or available at the time delivery is attempted. In such a scenario, we will make three attempts to deliver the order to you; each one on consecutive days. So, if you’ve missed the order delivery, you can write to us at support@myraymond.com and we will take care of it.
What are the shipping charges?
We offer free shipping within India if your purchase value exceeds INR 999/-. In case your order value is less than INR 999/- , a shipping charge of INR 99/- will be levied on your order.